Refund policy
Return & Exchange Policy
At Cowgirl Boot Bows, all sales are final. We do not offer refunds or returns. However, we are happy to offer exchanges for store credit on eligible items.
Exchanges
We accept exchange requests within 30 days of delivery.
To be eligible for an exchange, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
Approved exchanges will be issued as store credit only. We do not provide refunds to the original payment method.
To request an exchange, please contact us at support@cowgirlbootbows.com before sending your item back.
Items sent back without first contacting us and receiving exchange instructions will not be accepted.
Please note that customers are responsible for return shipping costs on exchanges unless the item was received damaged, defective, or incorrect.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged, or if you received the wrong item.
If you receive a damaged, defective, or incorrect item, please email support@cowgirlbootbows.com with your order number and photos of the item. We’ll review the issue and work with you to make it right.
Non-Exchangeable Items
For other reasons, certain items may not be eligible for exchange.
We cannot accept exchanges on items that are worn, used, damaged after delivery, altered, or missing their original tags or packaging.
Sale items and gift cards are final sale and are not eligible for exchange or store credit.
Store Credit
Approved exchanges will be issued as store credit for the value of the eligible item.
Store credit cannot be exchanged for cash or refunded to the original payment method and may only be used toward future purchases from Cowgirl Boot Bows.
How to Request an Exchange
To request an exchange, please email us at support@cowgirlbootbows.com within 30 days of receiving your order.
Please include:
- Your order number
- The item you would like to exchange
- The reason for the exchange
- Photos, if applicable
Once your exchange is approved, we will provide instructions on where and how to send your item.
Questions
If you have any questions about our exchange policy, please contact us at:
We’re happy to help!